Waste Management Customer Notifications
Regional Waste Management Provider · Regional (Multi-County) · Waste Management
The Challenge
A regional waste management company needed to notify thousands of residential customers across multiple counties about service schedule changes, rate adjustments, and new recycling program guidelines. The notifications needed to reach every customer household on time, with different versions for different service zones, and comply with regulatory notification requirements.
Our Solution
Cornerstone handled the variable-data printing, producing customized letters for each service zone with zone-specific schedules and rate information. We processed the company's customer database through CASS/DPV validation and NCOA move-update to ensure maximum deliverability, then presorted the mailing for optimal postage rates across multiple ZIP codes and counties.
The Results
All notifications were delivered within the required notification window. The variable-data approach ensured each customer received accurate, zone-specific information rather than a generic notice. The waste management company has since used Cornerstone for all customer communications, including annual rate notices, service change alerts, and recycling education materials.
Services Used
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Project Details
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